Privacy Policy

The information I collect from you

As your Acupuncturist, I need to collect personal information about your health in order to provide you with the best possible treatment. I will collect information from you about your symptoms, your general health history, your name & address, your date of birth & your current GP practise. I will also record symptom changes and new information at each subsequent treatment. This information will be hand written onto a set of paper notes with your name and address & reason for coming to see me written on the front page.

Where are the notes held?

These paper notes are held in a locked filing cabinet at my home and no other person has access to the key. I have a legal obligation to keep them for 7 years after your course of treatments has completed. On the day of your appointment I carry your notes to the clinic in a locked file carry case.

Who sees the notes?

Your notes will only be seen by me. No other person will have access to your notes unless you specifically request, in writing, that another practitioner or person has access to them.

Your rights regarding your notes.

You have a right to see your notes at any time and you have a right to request changes if you notice any factual errors or you can request erasure of information. However you are not able to request that the notes be destroyed before the legal 7 year period is complete.

Your mobile phone number

Your mobile phone number is stored on my mobile phone so that I can respond to your texts and calls easily and quickly regarding appointment changes or matters to do with your treatment and aftercare. Any personal information sent by text will be deleted immediately after being read. My phone is password protected.

Your e-mail address

Your e-mail address is stored on my yahoo e-mail account. I will only use your e-mail address to send you information about your appointment or relevant information about your health and recovery whilst you are receiving treatments. I will not send you marketing e-mails unless you have subscribed to my mailing list and I will never share your e-mail address with any other party. My e-mail account is password protected. If you have subscribed to my newsletter your e-mail address is also held within my Mailchimp account which is password protected.

Duty of Care

I will not pass your contact details onto anybody else unless, in my professional opinion, I believe you are at severe risk to yourself or others. In this very rare situation, as your practitioner, I have a duty of care to pass on your contact details to the relevant organisation who can give you the support you need.

Covid 19 Track and Trace

With the government’s current ‘track & trace’ system, if I am diagnosed with Covid19 within 48hrs of you coming to see me, I will need to pass on your contact details so that any possible spread of the disease can be controlled.  I will inform you of this before each appointment and gain your consent before treatment.

Who to contact if you have any concerns about how your information is being processed

I Barbara Cushnie am registered with the Information Commissioner’s Office (ICO) and am the person you need to contact if you would like access to your notes at any time or are unhappy about how any of your information is being stored or handled. Please don’t hesitate to contact me on 07929851976 if you have any concerns at anytime. Alternatively you can contact the ICO directly on 0303 123 1113.

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Website Privacy Policy

What Is This Privacy Policy For?

This privacy policy is for this website barbaracushnie.co.uk served by Barbara Cushnie and governs the privacy of its users who choose to use it. 

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy. 

For more information about our privacy practices, please email us at richard.marsden42@gmail.com.

The Website 

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy. 

What Personal Data We Collect and Why We Collect It  

Comments 

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. 

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. 

Where We Send Your Comment Data 

Visitor comments may be checked through an automated spam detection service. 

Media 

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. 

How We Use Cookies 

 

Cookie Policy

Effective Date: 15-May-2024
Last Updated: 15-May-2024

What are cookies?

How do we use cookies?

Types of Cookies we use

 

Manage cookie preferences

Cookie Settings

Your Contact Information 

Contact & Communication – Including Contact Forms, Newsletters and Email Correspondence 

How We Protect Your Data 

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation (GDPR) (EU) 2016/679. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. 

How We Use Your Data – Including What Third Parties We Receive Data from Who We Share Your Data With 

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to.  

How Long We Retain Your Data 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. 

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. 

What Rights You Have over Your Data – Including Industry Regulatory Disclosure Requirements 

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. 

You have the right to: 

• request access, amend or correct your personal data 
• request that we delete or stop processing your personal data, for example where the data is no longer necessary for the purposes of processing; and 
• request that we transfer your personal data to another person 

 

If you wish to exercise any of these rights at any time or if you have any questions, comments or concerns about this privacy notice, or how [I/we] handle your data please contact [me/us]. If you have continue to have concerns about the way your data is handled and remain dissatisfied after raising your concern with [me/us], you have the right to complain to the Information Commissioner Office (ICO). The ICO can be contacted at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or ico.org.uk/ 

Additional Information 

How Do We Protect Your Data? 

We protect unauthorised access to your personal data and prevent it from being lost, accidentally destroyed, misused, or disclosed by storing it safely and securely, by making regular backups of files and protecting against viruses by regularly updating our systems and running anti-virus software. 

What Automated Decision Making And/Or Profiling We Do with User Data 

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html]. 

Changes to This Notice 

We keep this notice under regular review. You will be notified of any changes where appropriate.